Privacy Policy – Spark Nutrition

Effective Date: October 2025
Author: Robin Spark, Clinical Nutritionist (BHSc.)

At Spark Nutrition, I am committed to providing quality services and protecting your personal information. This Privacy Policy explains how your personal information is collected, used, stored, and disclosed when you use my website and services.

By accessing or using this website, you agree to the terms of this Privacy Policy. If you do not agree, please do not use the website or any associated services.

This policy is designed in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). You can review the APPs at the Office of the Australian Information Commissioner: www.oaic.gov.au.

1. Personal Information and Why We Collect It

Personal Information is any information or opinion that identifies an individual. Examples include your name, email address, phone number, and postal address.

I may collect your personal information when you:

• Register to use the website or its services (e.g., newsletters, downloads, educational resources)
• Contact me directly via forms, email, or phone

I may also collect non-personally identifiable information, such as:

• IP addresses
• Browser and operating system details
• Pages visited, time spent on pages, and interaction with ads or content

This information is collected via:

• Cookies: Small text files stored in your browser to remember preferences and improve your experience. Cookies may be linked to personal information you provide.
• Web Server Logs: Details such as date and time of visits, pages viewed, and referring websites.
• IP Addresses: Used for site administration, traffic measurement, and tailoring content.
• Public Posting: Information you post publicly (e.g., blog comments or social media) may be visible to others. Spark Nutrition is not responsible for any personal information you choose to make public.

2. Sensitive Information

Sensitive information includes personal details, health information, beliefs, and professional memberships.

This information will only be used:

• For the primary purpose it was collected
• For purposes directly related to the primary purpose
• With your consent, or when required by law

I may also disclose information if necessary to prevent harm, investigate illegal activities, or comply with legal obligations.

3. Third-Party Information and Disclosure

I primarily collect information directly from you, but may receive information from third parties when necessary. I take reasonable steps to ensure you are aware if information is provided by a third party.

Disclosure may occur:

• With your consent (e.g., sharing relevant information with other health professionals)
• When required by law (e.g., court orders, public health authorities)
• In emergencies, to notify family or carers

4. Security of Personal Information

Your personal information is stored securely to protect against unauthorised access, misuse, or disclosure. However, no system or email is completely secure.

Once information is no longer needed, I take reasonable steps to destroy or de-identify it. Client records are retained for a minimum of seven years in accordance with professional standards.

5. Access and Correction

You may request access to the personal information held about you and request corrections if necessary. Requests should be made in writing to [email protected].

Identification may be required before providing access. While access is free, an administrative fee may apply for copies of records.

6. Maintaining Accuracy

It is important your personal information is accurate and up to date. Please notify me if your details change so I can continue to provide high-quality services.

7. Third-Party Links

This website may contain links to third-party websites for convenience. Spark Nutrition is not responsible for the content, privacy practices, or availability of third-party websites. Access them at your own risk.

8. Use of Information

Your personal information may be used to:

• Contact you: With your consent, under contractual obligations, or based on legitimate interest
• Run targeted social media advertisements: Data may be used to create audiences or look-alike audiences
• Share with trusted service providers: Newsletter platforms, payment processors, and marketing partners
• Publicly shared content: If you voluntarily post information online, it may be collected and used by others

9. Data Storage, Retention, and Transfers

Personal information is stored securely, accessed only by those who require it for management or operational purposes. International data transfers may occur (e.g., EU users) in accordance with this policy.

Information is retained only as long as necessary to provide services or comply with legal obligations.

10. Confidentiality

Spark Nutrition maintains confidentiality of all personal information. Disclosure may occur if required by law, to protect rights or safety, or to investigate policy violations.

11. Passwords

If you create a username or password, you are responsible for keeping it secure. Notify me immediately of any unauthorised access. I will not share your credentials except as required by law or to protect rights and safety.

12. Updates to This Policy

This Privacy Policy may be updated from time to time. Updates will be posted on this website.

13. Complaints and Enquiries

If you have questions or concerns about this Privacy Policy, please contact:

Robin Spark
Email: [email protected]